Returns & Exchanges

At EX NIHILO, we strive for complete satisfaction with your fragrance experience, offering a 30-day return window for unopened and unused products in their original packaging. Please note that personalized creations and discovery sets are considered final sale to ensure the highest standards of hygiene and quality.

1

Initiate Your Request

Contact our Concierge Team via the online portal or email with your order number and reason for return to receive a pre-paid shipping label.

2

Prepare the Parcel

Carefully place the item in its original box, ensuring the protective cellophane seal remains intact to qualify for a full refund.

3

Ship the Return

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

4

Quality Inspection & Refund

Once our atelier receives and inspects your return, a refund will be issued to your original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing